Update: The syncing issues seem to be all resolved in the latest release.
BlackBerry-maker Research In Motion (RIM), has just released its much anticipated BlackBerry Desktop Manager software for Mac users.
Desktop Manager for Mac allows users to sync their contacts, calendar, notes, and tasks, manage applications on their device, and now it also allows Mac users to install the BlackBerry operating system (previously the process could only be done with a PC). You can also sync your iTunes playlist with your BlackBerry.
If you have Pocket Sync Manager installed, it will no longer work if you install Desktop Manager, unless you uninstall Desktop Manager again.
Trying out the program myself, I was able to successfully uninstall an app, but as of right now, my contacts have disappeared from my BlackBerry following an unsuccessful sync.
I am now getting this error message:
The Address Book database cannot be accessed for synchronization. For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base.
RIM also updated (for North America only) its BlackBerry Internet Service (BIS) to version 2.8. The new version now includes two-way sync with Gmail contacts, enhanced email setup settings, and Windows Live Hotmail re-validation is now not required every 90-days.
Over the last couple of days, there appeared to be some BlackBerry email outages, likely as the result of RIM rolling out the upgrades to users.
Update: Uninstalling desktop manager and reinstalling Pocket Mac still does not allow the BlackBerry contacts to sync. Desktop Manager seems to be corrupt (I guess RIM shouldn’t have pushed the app out ahead of schedule?) and actually removes the Address Book from the applications list.
I have completely wiped the device, and was able to successful restore my address book.
It is unclear what would happen if you attempted to re-sync your BlackBerry with your Mac (even with Pocket Mac), it is likely there could be problems again so you should hold off from doing that for now.
What should you do? Do not install BB Desktop Manager for Mac right now, you will lose your BB address book if you sync. Wait a few days (hopefully) for RIM to resolve the issue. If you need to install/remove a program, use Desktop Manger for PC. Remember to backup your entire device first.
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Questions? Write to Murad Haddad at murad@business2press.com
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October 4th, 2009 at 7:29 am
I'm having the same exact problem and haven't been able to find KB19454… Any help???
October 4th, 2009 at 7:29 am
I'm having the same exact problem and haven't been able to find KB19454… Any help???
October 4th, 2009 at 9:21 am
Same here…
October 4th, 2009 at 9:21 am
Same here…
October 4th, 2009 at 9:52 am
I'm going to uninstall desktop manager and reinstall pocket mac….hopefully then the BlackBerry will sync…..if not I'll have to just restore my BlackBerry…luckily I made a backup only a few days ago…..will update this post in a bit.
October 4th, 2009 at 9:52 am
I'm going to uninstall desktop manager and reinstall pocket mac….hopefully then the BlackBerry will sync…..if not I'll have to just restore my BlackBerry…luckily I made a backup only a few days ago…..will update this post in a bit.
October 4th, 2009 at 9:55 am
I'm not pleased at all. i've had nothing but trouble with the mac and blackberry, so many syncing issues even with pocket mac…i knew i shouldn't have rushed to install this
October 4th, 2009 at 9:55 am
I'm not pleased at all. i've had nothing but trouble with the mac and blackberry, so many syncing issues even with pocket mac…i knew i shouldn't have rushed to install this
October 4th, 2009 at 10:27 am
I can't believe this….what the hell am i supposed to do now, they better have a fix by the end of tomorrow cuz i work MONDAY!
October 4th, 2009 at 10:27 am
I can't believe this….what the hell am i supposed to do now, they better have a fix by the end of tomorrow cuz i work MONDAY!
October 4th, 2009 at 12:38 pm
I'm going to uninstall desktop manager and reinstall poclet mac, hopefully then I can fix the syncing issue. If not, I'll have to restore my bb (luckily I have a backup from only a couple of days ago)… Will update in a bit
October 4th, 2009 at 12:38 pm
I'm going to uninstall desktop manager and reinstall poclet mac, hopefully then I can fix the syncing issue. If not, I'll have to restore my bb (luckily I have a backup from only a couple of days ago)… Will update in a bit
October 4th, 2009 at 12:49 pm
Here is what I did on my STORM:
Wiped my memory:
Options
Security options
General Settings
Lock Handheld Upon Holstering
Wipe Handheld
Put back my last backup. On BB Desktop.
My contact sync worked after that.
Hope it will for you too.
October 4th, 2009 at 12:49 pm
Here is what I did on my STORM:
Wiped my memory:
Options
Security options
General Settings
Lock Handheld Upon Holstering
Wipe Handheld
Put back my last backup. On BB Desktop.
My contact sync worked after that.
Hope it will for you too.
October 4th, 2009 at 1:09 pm
thats exactly what i did too but i had to go and download the device software, i never connected it to my mac tho, cuz i think it still has issues after installing desktop manager/pocket mac or whatever, so now i'll makechanges on my device idk, i would like to get it to work with my mac but im scared itsgonna ruin again.
October 4th, 2009 at 1:09 pm
thats exactly what i did too but i had to go and download the device software, i never connected it to my mac tho, cuz i think it still has issues after installing desktop manager/pocket mac or whatever, so now i'll makechanges on my device idk, i would like to get it to work with my mac but im scared itsgonna ruin again.
October 6th, 2009 at 7:41 pm
I am not able to sync my Storm to Desktop Manager for MAC. What shall I do?
October 6th, 2009 at 7:41 pm
I am not able to sync my Storm to Desktop Manager for MAC. What shall I do?
October 12th, 2009 at 7:27 pm
My poor daughter lost all her contacts after downloading the BB Desktop Manager for Mac and clicking “sync” instead of “backup.” No warning was issued. Sad because the very purpose was to save her contacts for her new BB. Now all is lost. Any hope of restoring the contacts?
October 12th, 2009 at 7:27 pm
My poor daughter lost all her contacts after downloading the BB Desktop Manager for Mac and clicking “sync” instead of “backup.” No warning was issued. Sad because the very purpose was to save her contacts for her new BB. Now all is lost. Any hope of restoring the contacts?
October 18th, 2009 at 5:33 am
I had the same problems, specifically when sync my contacts. Additionally, everytime I hit the sync button, it takes for ever to do what ever it does.
October 18th, 2009 at 5:33 am
I had the same problems, specifically when sync my contacts. Additionally, everytime I hit the sync button, it takes for ever to do what ever it does.
October 19th, 2009 at 7:10 pm
it's resolved now from the latest update and it works perfectly! too bad for everyone that lost their contacts or whatever
October 19th, 2009 at 7:10 pm
it's resolved now from the latest update and it works perfectly! too bad for everyone that lost their contacts or whatever
October 24th, 2009 at 1:32 pm
I have a question: If I have no WIFI on my notebook but my Blackberry has in the whole country internet via my contract, is it then possible to link my blackberry to the laptop and have then free internet?
October 24th, 2009 at 1:32 pm
I have a question: If I have no WIFI on my notebook but my Blackberry has in the whole country internet via my contract, is it then possible to link my blackberry to the laptop and have then free internet?
November 3rd, 2009 at 11:22 am
what latest updates kosta? update to mac desktop software? can you provide a link?
November 3rd, 2009 at 11:22 am
what latest updates kosta? update to mac desktop software? can you provide a link?
November 10th, 2009 at 10:09 pm
I am having the same issue, contacts do not sync, god knows where the knowledge base is to find error KH whatever. Very frustrating, awful customer experience.
November 10th, 2009 at 10:09 pm
I am having the same issue, contacts do not sync, god knows where the knowledge base is to find error KH whatever. Very frustrating, awful customer experience.
November 11th, 2009 at 7:31 pm
Just installed this. and attempted to load my contacts from an old BB onto my MAc so i could then get contacts onto my new i phone…. all my contacts were wiped out. Anyway to get them back? where in the f*ck did they go? i have no other back ups… so mad!!!!!!!!!!
November 11th, 2009 at 7:31 pm
Just installed this. and attempted to load my contacts from an old BB onto my MAc so i could then get contacts onto my new i phone…. all my contacts were wiped out. Anyway to get them back? where in the f*ck did they go? i have no other back ups… so mad!!!!!!!!!!
November 11th, 2009 at 7:47 pm
Hey! Unfortunately, it doesn't seem there is any way to retrieve those contacts without a backup. Best of luck.
November 11th, 2009 at 7:47 pm
Hey! Unfortunately, it doesn't seem there is any way to retrieve those contacts without a backup. Best of luck.
November 20th, 2009 at 9:14 pm
Hey all. I'm having a new problem that I can't find any support for.
Main problem: I have no acceptable way of syncing my BB Memopad right now. The only option for a two way sync is Mail…no thank you. I was using The Missing Syncs Notebook before; My Entourage X is so old that there is no sync option to turn on. Is there a list of supported software for the Desktop Manager that I can't find? I'm considered switching back to TMS and upgrading just so I can have a syncable notepad, but their sight says that the Music and Photos sync doesn't work on the BB OS 5.
November 20th, 2009 at 9:14 pm
Hey all. I'm having a new problem that I can't find any support for.
Main problem: I have no acceptable way of syncing my BB Memopad right now. The only option for a two way sync is Mail…no thank you. I was using The Missing Syncs Notebook before; My Entourage X is so old that there is no sync option to turn on. Is there a list of supported software for the Desktop Manager that I can't find? I'm considered switching back to TMS and upgrading just so I can have a syncable notepad, but their sight says that the Music and Photos sync doesn't work on the BB OS 5.
December 1st, 2009 at 3:01 pm
I have tried the new BB Desktop Manager, and it worked brilliantly the first few syncs with Entourage and Mac Address book, etc. Seemed to have solved Pocketmac issues. then I upgraded to the recommended device software, and Facebook address update. It got wacky, I deleted Facebook app, lost all contacts, and it won't sync now, giving me an error that cannot be researched. Not one contact on my BB now, and I've had it for over a year just fine with over 600 contacts. Desktop Manager doesn't even have Address book application anymore! It's gone!
December 1st, 2009 at 3:01 pm
I have tried the new BB Desktop Manager, and it worked brilliantly the first few syncs with Entourage and Mac Address book, etc. Seemed to have solved Pocketmac issues. then I upgraded to the recommended device software, and Facebook address update. It got wacky, I deleted Facebook app, lost all contacts, and it won't sync now, giving me an error that cannot be researched. Not one contact on my BB now, and I've had it for over a year just fine with over 600 contacts. Desktop Manager doesn't even have Address book application anymore! It's gone!
December 7th, 2009 at 1:32 am
Altough it's the hard way this worked for me But I have to tell you I Had a backup made on my mac with BB Desktop Manager! I suspect 3th party software is ruin the BB sync.
thanks lance
December 7th, 2009 at 1:32 am
Altough it's the hard way this worked for me But I have to tell you I Had a backup made on my mac with BB Desktop Manager! I suspect 3th party software is ruin the BB sync.
thanks lance
January 1st, 2010 at 9:17 pm
Is this not fixed yet? I just did a sync for the first time and lost all my contacts! Are they in some secret file location that I can't find on my mac? Any info?
January 1st, 2010 at 9:17 pm
Is this not fixed yet? I just did a sync for the first time and lost all my contacts! Are they in some secret file location that I can't find on my mac? Any info?
January 1st, 2010 at 9:34 pm
Hey, yes. It has been fixed. Make sure you download the latest version from the RIM website and not from a mirror. Sorry to hear, but that should not have happened with the latest version.
Unfortunately, there is no way to recover your contacts except if you have already completed a backup.
January 1st, 2010 at 9:34 pm
Hey, yes. It has been fixed. Make sure you download the latest version from the RIM website and not from a mirror. Sorry to hear, but that should not have happened with the latest version.
Unfortunately, there is no way to recover your contacts except if you have already completed a backup.
March 21st, 2010 at 3:48 pm
I did the same thing is there anything i can do retrieve my contacts?
April 22nd, 2010 at 2:50 pm
I was having the exact same problem with my Adress Book Sync'ing so, here's what I did: I just made a full backup of my device and then just Replace the Adress Book with the backed up information. Then, when I sync the program tell me there were 2 Conflicts with Adress Book sync'ing and game me choices to fix it. I decided for using the Apple Adress Book over the Black Berry Adress Book and, finally, sync it again… surprisely, it worked! and now I can sync with no problem. Hope it works for you!
April 22nd, 2010 at 9:50 pm
I was having the exact same problem with my Adress Book Sync’ing so, here’s what I did: I just made a full backup of my device and then just Replace the Adress Book with the backed up information. Then, when I sync the program tell me there were 2 Conflicts with Adress Book sync’ing and game me choices to fix it. I decided for using the Apple Adress Book over the Black Berry Adress Book and, finally, sync it again… surprisely, it worked! and now I can sync with no problem. Hope it works for you!n