Flickr Mistakenly Deletes/Undeletes User’s Account With 4,000 Photos

yahooA long time Flickr user, Bindermichi (his blog post), got a big shock on February 1 when he tried to log in to his Flickr account, only to be asked to create a new account, even though he already had one, for over five years.

Flickr erroneously deleted the man’s account after he reported another Flickr user who was allegedly stealing photos from his stream.

After inquiring about the matter, a Flickr support member confirmed his account had in fact been deleted, saying, “Unfortunately, I have mixed up the accounts and accidentally deleted yours,” going on to offer to restore his account without any of his 4,000+ carefully organized photos over the last five years. The e-mail went on to offer an apology, and a free four-year Flickr Pro membership, courtesy of the company.

In an effort to maintain consumer confidence in Flickr Pro, Yahoo, the parent company of Flickr, took over the PR disaster, and actually was able to fully restore his account, including all of his 4,000+ photos, with original comments, URLs, among other meta information.

Yahoo issued a public statement yesterday saying, “We regret the human error that led to the mistake and have worked hard to rectify the situation, including reloading the entire photo portfolio and providing the member with 25 years of free Flickr Pro membership”


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Chris is a graduate from the Art’s program at Ryerson University in Toronto, Canada. He is very passionate about photography and art. Write to chris@business2press.com
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